We appreciate each of your orders and try to process it as quickly and without errors as possible. However, sometimes we manage to do something wrong. Here's information on what to do if something goes wrong.
Complaints information
The warranty period is set at a minimum of 24 months and runs from the date of receipt of the goods by the buyer. The seller is responsible for defects in goods or services. Warranty service is provided by the online store operator.
Incomplete shipment or damage to the goods must be reported within 24 hours of receipt of the shipment by e-mail or telephone. Subsequent claims for incomplete shipment or mechanical damage to the product may not be accepted.
If you want to complain about the purchased goods, please contact us in advance. Please send us the claimed goods (preferably only after agreement with us) for review. We recommend that you send the goods as a package by registered mail. Please do not send the goods to us by cash on delivery.
Address for sending the claimed goods:
Aerial Fit Shop
Ing. Jana Šimková
Landererova 7743/8
81109 Bratislava - Staré Mesto
Slovakia
After receiving the claimed goods, we will contact you immediately by e-mail or telephone and we will agree with you on a quick solution to the problem. After acknowledging the complaint, according to your decision, we will exchange the claimed goods piece by piece, or provide another one that you choose (up to the value of the claimed goods). We bear the costs of delivery of new goods. If the complaint is accepted, you also have the right to withdraw from the contract and in that case we will refund your money. The complaint will be settled as soon as possible, but no later than 30 days from receipt of the complaint. You will be informed about the result of the complaint immediately after the end of the complaint procedure by e-mail and a complaint protocol will be delivered together with the goods.
Withdrawal from the contract and return of goods
The goods that you have purchased on www.aerialfitshop.com can be returned without giving a reason within 14 working days of receiving the goods in accordance with Art. § 7 of Act no. 102/2014 Coll. It is possible to withdraw from the contract only in a verifiable manner in writing (in paper form or in the form of a record on another durable medium (e-mail)). You can use to withdraw from the contract form available on our website. To download the form, right-click on the link and select "Save File". The period for withdrawal from the contract is considered to have been observed if you sent the notice of withdrawal from the contract no later than on the last day of the period.
In accordance with para. § 7 par. 6 of Act no. 102/2014 Coll. the customer cannot withdraw from the contract, the subject of which is:
- the sale of goods which are subject to rapid deterioration or deterioration
- the sale of goods enclosed in a protective packaging which cannot be returned for health or hygiene reasons and whose protective packaging has been broken after delivery
The consumer cannot withdraw from the contract if it is for the sale of goods made to the specific requirements of the consumer, custom-made goods or goods designed specifically for one consumer.
The goods to which the withdrawal applies must be sent to the address of the operator no later than 14 days after the withdrawal from the contract.Please do not send the goods to us by cash on delivery. The costs associated with the return of goods are borne by the customer.
Return address:
Aerial Fit Shop
Ing. Jana Šimková
Landererova 7743/8
81109 Bratislava - Staré Mesto
Slovakia
We will refund the purchase price of the goods to the account you specified within 14 days at the latest, unless we agree otherwise (for example, a purchase voucher). Upon withdrawal from the contract, the cost of delivery of goods will also be refunded in the value of the cheapest common method of delivery. In case of unauthorized withdrawal from the contract, the goods will be returned to you at your expense. Withdrawal from the contract terminates the purchase contract from the beginning.
Alternative dispute resolution
If you are not satisfied with the processing of your order, delivered goods or our services, send us a complaint by e-mail to info[at]aerialfitshop[dot]sk. If you are not satisfied with the way your complaint is handled or if you believe that we may have violated your rights, you may submit a proposal for the initiation of ADR of the ADR entity. You can submit the proposal in the manner specified pursuant to §12 of Act 391/2015 Coll. The list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk.
Alternative dispute resolution can be used only by the consumer - a natural person who does not act within the subject of his business activity, employment or profession when concluding and fulfilling a consumer contract. Alternative dispute resolution only concerns a dispute between a consumer and a seller arising out of or in connection with a consumer contract. Alternative dispute resolution only applies to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating ADR up to a maximum of EUR 5 including VAT.
You can also lodge a complaint through the RSO Alternative Dispute Resolution Platform, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm.